Shipping policy
Shipping Policy
Thank you for shopping with us. Please review our shipping policy below for information on order processing and delivery times.
1. Order Processing Time
All orders are processed within 4 business days (excluding weekends and public holidays).
Once your order has been shipped, you will receive a confirmation email with tracking details.
Please note that processing times may be extended during peak periods, promotions, or public holidays.
2. Domestic Shipping (New Zealand)
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Delivery Time: Approximately up to 1 week after dispatch
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Shipping Carrier: NZ Post
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Standard Shipping Rate: NZD $8.99
3. International Shipping
We ship internationally via NZ Post.
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Delivery Time: Varies by destination, typically up to 3 weeks
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Shipping Rates:
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Australia: NZD $17 – $48+
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Other countries: Shipping costs are calculated at checkout based on destination and parcel weight.
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Please note that international delivery times may vary due to customs processing or local courier delays.
4. Free Shipping
We do not normally offer free shipping.
However, from time to time, free shipping may be available for orders over NZD $200.
Any applicable free shipping offers will be clearly displayed at checkout or during promotions.
5. Customs, Duties & Taxes (International Orders)
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.
These charges are the responsibility of the customer and are not included in our prices or shipping fees.
6. Shipping Issues
If your order is delayed, lost, or arrives damaged, please contact us as soon as possible at:
info@affarivera.com
We are not responsible for delays caused by the courier, customs, or incorrect address information provided at checkout.